FREQUENTLY ASKED QUESTIONS
Do you ship to the Peninsula and the Balearic Islands?
Do you ship to the Peninsula and the Balearic Islands?
Yes, at Vila Vins we ship to the entire Iberian Peninsula and the Balearic Islands with fast and secure deliveries. We offer free shipping for orders over €130 (Iberian Peninsula and the Balearic Islands) and always free shipping in Ibiza. The estimated delivery time is 48-72 hours, subject to availability and shipping logistics.
What are the shipping costs and times?
What are the shipping costs and times?
- Free shipping for orders delivered to Ibiza, with no minimum purchase.
- Free shipping for orders over €130 in the Peninsula and the Balearic Islands.
- Delivery within 48–72 hours (Peninsula and Balearic Islands) after order confirmation.
How do you guarantee the integrity of products during transport?
How do you guarantee the integrity of products during transport?
We use break-resistant packaging: reinforced boxes with interior dividers that create air chambers between bottles, preventing impacts and breakage during shipping.
What products do you offer at Vila Vins?
What products do you offer at Vila Vins?
We offer an exclusive selection of premium wines and spirits, chosen for their quality, authenticity, and unique character. Our offering includes the finest designations of origin, signature wines, and prestigious spirits.
Do you offer personalized attention and advice?
Do you offer personalized attention and advice?
Yes. Our team of sommeliers and wine experts is available for personalized advice both in-store and online. We also offer a concierge service for yacht clients, ensuring a tailored experience.
How can I modify or cancel my order?
How can I modify or cancel my order?
If you need to change your delivery address, modify products, or cancel an order in progress, please contact us immediately by phone or WhatsApp before it leaves our warehouse. We are flexible and will do our best to accommodate your request.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
- If you notice damage to the box upon receipt, please refuse the shipment and notify us immediately so we can arrange a refund.
- If any items are missing, please contact us and we will process your refund as quickly as possible.
Do you have Enomàtic dispensers and a tasting room?
Do you have Enomàtic dispensers and a tasting room?
In our Ibiza boutique, we're the only ones with the innovative Enomàtic System, which allows you to taste up to 16 wines in perfect conditions. In addition, our tasting room (for up to 12 people) is available for private events, workshops, and presentations, with all the amenities for a first-class wine experience.
Do you offer concierge and yacht service?
Do you offer concierge and yacht service?
Yes, we have a specialized service to meet the needs of concierges and yachts, with onboard deliveries and exclusive attention.
What payment methods do you accept?
What payment methods do you accept?
We accept credit/debit cards, Shopify Payments, bank transfers, and PayPal—the safest options to make your purchase simple and seamless.