GENERAL CONTRACTING CONDITIONS
Information prior to the contractual process
This website www.vilavins.com is owned by DISTRIBUCIÓN DE BEBIDAS MIRÓ SL with CIF B57539074 and registered address at CARRETERA DEL AEROPUERTO KM 6 07817, SANT JORDI DE SES SALINES (ILLES BALEARS).
Regulations affected for users (individual):
The General Conditions of Contract regulate the distance selling relationship between DISTRIBUCIÓN DE BEBIDAS MIRÓ SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Conditions of Contract, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
Affected regulations for users (legal entities):
The General Conditions of Contract regulate the distance selling relationship between DISTRIBUCIÓN DE BEBIDAS MIRÓ SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Conditions of Contract, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
DISTRIBUCIÓN DE BEBIDAS MIRÓ SL reserves the right to make any changes it deems appropriate to these General Conditions without prior notice. These changes may be made through its websites by any legally admissible means and will be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. However, DISTRIBUCIÓN DE BEBIDAS MIRÓ SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal, in the case of a private user.
As a user or customer, you expressly declare that you know, understand, and accept the terms of use and these general terms and conditions. You also declare that you are of legal age and have the legal capacity and authority to access the DISTRIBUCIÓN DE BEBIDAS MIRÓ SL websites and enter into contracts through them.
PURCHASE PROCESS
To purchase our products, you can go to the corresponding section of our online store. Account
To register, you can access the corresponding section on the website.
In accordance with current regulations on the Protection of Personal Data, DISTRIBUCIÓN DE BEBIDAS MIRÓ SL informs users that the personal data collected during the registration and/or purchase process will be entered into a file under its responsibility, for the purpose of processing such actions by the user and managing subsequent actions derived from them. Likewise, DISTRIBUCIÓN DE BEBIDAS MIRÓ SL informs users of the possibility of exercising their rights of access, rectification, cancellation and opposition by writing to CARRETERA DEL AEROPUERTO KM 6 07817, SANT JORDI DE SES SALINES (ILLES BALEARS) or by email to arco@vilavins.com.
Unless you inform us otherwise, we will assume that your data has not been modified, that you agree to notify us of any changes, and that we have your consent to use it to strengthen the relationship between the parties.
During the purchasing process, you must identify yourself with the username and password provided. This information will not be made public. You are responsible for treating the identity and password obtained during customer registration confidentially and responsibly, and may not share them with anyone else. You can modify your registered information at any time in your customer area. In this same section, you will have access to a history of your orders. This is for review only, but it can be managed, and users may delete any records they deem unnecessary.
Once the purchase process is complete, the customer will receive confirmation via email. It is essential that the user provide a valid email address during the purchase process. If you do not receive confirmation within 24 hours of placing your order, please contact DISTRIBUCIÓN DE BEBIDAS MIRÓ SL at customer service at 971193615 or by email at arco@vilavins.com.
All content on the website is in Spanish and English.
Upon receiving the product at the delivery address provided, the customer will receive an invoice.
PLACE AN ORDER
- Select the products you wish to purchase and add them to your shopping cart.
- Check that the billing information and shipping address are correct.
- Select the shipping method.
- Select the payment method.
- Confirm the order.
INFORMATION AVAILABLE IN THE “MY ACCOUNT” SECTION
- My personal information: From this section, you can change your first name, last name, email address, date of birth, password, and your newsletter subscription.
- My addresses: If you wish, you can update your address information and create a new one in case the billing and delivery addresses don't match.
- My Orders: From here, you can access the history of all your orders, including the corresponding reference number and invoice. You can also check their status. If you wish to make a return, please visit the Right of Withdrawal section, Returns, in these Terms and Conditions.
- My Returns: This section allows you to see the progress of the return of the merchandise you have requested.
- Discount coupons: If you have a discount coupon, whether for a refund or a promotion, you can manage it here. You can see the code you need to enter in the "COUPONS" section during the purchase process, its expiration date, etc.
- My wish list: If you see a product you like but aren't going to buy right away, you can add it to your wish list to save it and view it whenever you want. If you want, you can also send the list to anyone you want; just select the list, enter the recipient's email address, and hit send.
- My Favorite Items: Mark the items you like the most so you can find them more easily on future purchases.
OFFER AND VALIDITY
In the case of a product on sale, the sale price and validity period will always be indicated along with its essential characteristics.
In compliance with current regulations, DISTRIBUCIÓN DE BEBIDAS MIRÓ SL offers information on all items for sale, their characteristics, and prices. However, DISTRIBUCIÓN DE BEBIDAS MIRÓ SL reserves the right to withdraw, replace, or change the products offered through its website by simply changing the content thereof. Thus, the products offered at any given time on the website will be governed by the General Terms and Conditions in force in each case. Furthermore, the company has the right to stop offering access to the aforementioned products at any time and without prior notice.
ESSENTIAL PRODUCT FEATURES
The products offered in our online store include a photograph and their essential characteristics; this information is obtained from the manufacturer. The color of the product, visible in the photograph, is not binding. The color is identified in the characteristics.
WARRANTIES
All products offered on the website are covered by the supplier's commercial warranty. DISTRIBUCIÓN DE BEBIDAS MIRÓ SL offers an after-sales service. While the warranty is valid, the customer may exercise it by contacting the DISTRIBUCIÓN DE BEBIDAS MIRÓ SL establishment, the after-sales service, by email at arco@vilavins.com, or at the points established by the supplier. If you have any questions, you may contact customer service by phone or by email at arco@vilavins.com.
PRICES
All products are listed in Euros and include Value Added Tax (VAT).
If any other tax is applicable, it will be indicated (IGIC or IPSI).
DELIVERY AND TRANSPORTATION COSTS
DISTRIBUCIÓN DE BEBIDAS MIRÓ SL only ships to the Peninsula and the Balearic Islands. Any other destinations such as the Canary Islands, Ceuta, Melilla, Andorra, Portugal, or any other destination in the world are excluded.
Shipping costs are free for orders delivered to Ibiza and €130 for orders delivered to any point in mainland Spain and the rest of the Balearic Islands .
If you prefer, and you are in Ibiza, you can come to our Vila Vins store (C/ Diputat Josep Ribas, nº 5 - 07800 Ibiza, Balearic Islands) and pick it up yourself free of charge .
If the order is less than €130, shipping costs for orders to be delivered to mainland Spain will be governed by the following table:
TABLE PRICE SHIPPING COSTS (orders in the Balearic Islands under €130)
| Shipping Type | Weight Range | Price |
|---|---|---|
| Express (1 to 2 business days) | 0kg – 4kg | 21.30 € |
| Express (1 to 2 business days) | 4kg – 8kg | €31.61 |
| Express (1 to 2 business days) | 8kg – 12kg | €41.93 |
| Express (1 to 2 business days) | 12kg – 16kg | €52.26 |
| Express (1 to 2 business days) | 16kg – 20kg | €62.58 |
| Express (1 to 2 business days) | 20kg – 24kg | €72.91 |
| Express (1 to 2 business days) | 24kg – 28kg | 83.25 € |
| Express (1 to 2 business days) | 28kg – 30kg | €88.44 |
TABLE PRICE SHIPPING COSTS (orders peninsula less than €130)
| Shipping Type | Weight Range | Price |
|---|---|---|
| Standard (6 to 9 business days) | 0kg – 5kg | €12.53 |
| Standard (6 to 9 business days) | 5kg – 10kg | €17.95 |
| Standard (6 to 9 business days) | 10kg – 15kg | €22.75 |
| Standard (6 to 9 business days) | 15kg – 20kg | €27.99 |
| Standard (6 to 9 business days) | 20kg – 25kg | €34.80 |
| Standard (6 to 9 business days) | 25kg – 30kg | €40.58 |
| Standard (6 to 9 business days) | 30kg – 35kg | €46.40 |
| Standard (6 to 9 business days) | 35kg – 40kg | €52.20 |
| Standard (6 to 9 business days) | 40kg – 50kg | €65.35 |
EXPRESS SHIPPING PRICE TABLE (orders to the peninsula under €130)
| Shipping Type | Weight Range | Price |
|---|---|---|
| Express (1 to 2 business days) | 0kg – 4kg | 21.30 € |
| Express (1 to 2 business days) | 4kg – 8kg | €31.61 |
| Express (1 to 2 business days) | 8kg – 12kg | €41.93 |
| Express (1 to 2 business days) | 12kg – 16kg | €52.26 |
| Express (1 to 2 business days) | 16kg – 20kg | €62.58 |
| Express (1 to 2 business days) | 20kg – 24kg | €72.91 |
| Express (1 to 2 business days) | 24kg – 28kg | €83.25 |
| Express (1 to 2 business days) | 28kg – 30kg | €88.44 |
PAYMENT METHODS AND ORDER EXECUTION
Customers may pay for their order using any of the following methods. During the checkout process, they must indicate their choice:
Credit card
All transactions involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, your credit card details are entered directly on the bank's website, in the POS (Bank Point of Sale Terminal) and are not entered or recorded on any DISTRIBUCIÓN DE BEBIDAS MIRÓ SL server.
When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD. This provides additional security for your transaction.
This payment method is valid only on the website.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, the cardholder may demand immediate cancellation of the charge. In such cases, the corresponding debit and credit entries in the accounts of the supplier and the cardholder will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the refund request was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder will be obliged to DISTRIBUCIÓN DE BEBIDAS MIRÓ SL to compensate for the damages caused as a consequence of said cancellation.
SHIPPING
You can select the appropriate carrier for shipments to mainland Spain or in-store pickup/specialized shipping for orders placed on the island of Ibiza.
Delivery times vary depending on the destination. Please note that this time period is counted from the date we ship the merchandise. For shipments to the mainland, orders typically take between 7 and 9 business days. If you decide to pick up your order at the Vila Vins physical store, you can do so within 24 hours of placing your order. If you prefer delivery to your home (Ibiza island only), delivery times range between 24 and 48 hours. For all orders placed in Ibiza, you can choose the delivery time and date.
We only ship to the Peninsula and the Balearic Islands. We do not ship to the Canary Islands, Ceuta, Melilla, Andorra, or any other destination in the world.
To find your tracking number, log in to your account, go to "My Orders," select the order reference, and at the bottom (on the line with the carrier details) there's a section with the "Tracking Number." If you prefer, we can also help you via chat or phone (971 193 615).