If you need to change your delivery address, modify products, or cancel an order in progress, please contact us immediately by phone or WhatsApp before it leaves our warehouse. We are flexible and will do our best to accommodate your request.

Yes. Our team of sommeliers and wine experts is available for personalized advice both in-store and online. We also offer a concierge service for yacht clients, ensuring a tailored experience.

Yes, at Vila Vins we ship to the entire Iberian Peninsula and the Balearic Islands with fast and secure deliveries. We offer free shipping for orders over €130 (Iberian Peninsula and the Balearic Islands) and always free shipping in Ibiza. The estimated delivery time in Ibiza is 48-72 hours, subject to availability and shipping logistics.

• Free shipping for orders delivered to Ibiza, with no minimum purchase.
• Free shipping for orders over €130 in the Peninsula and the Balearic Islands.
• Delivery time is between 6 and 9 business days (mainland and Balearic Islands) after order confirmation.

• If you notice damage to the box upon receipt, please refuse the shipment and notify us immediately so we can arrange a refund.
• If any items are missing, please contact us and we will process your refund as quickly as possible.